Total System Support (TSS)

* Available for LCRS products only

Features:

Hardware Support Services

  • Labor
    • Call Management Center (CMC)
    • Priority Response to all Trouble Calls
    • Remote Diagnosis/Telephone Consultations
    • Single Point-of Contact @ 1-800-936-2673
  • Material
    • Remote Exchange with Optional Advance Exchange
    • Optional Logistics Support Programs
  • Information
    • Field Change Notices
    • Peripheral Change Notices
    • Technical Support Bulletins

Software Update Service

  • Labor
    • Phone support from Compro Engineers (8 am- 5 pm EST, Monday - Friday)
    • Advisory and Remedial Software Support
    • Electronic Access to software databases
  • Material
    • CD-ROM Media for Update Distribution
  • Information
    • Software and Documentation Updates as Released

TSS is offered for the first year with a 40% discount as a credit for the product warranty. Subsequent years TSS is available at list price.